Items become overdue the day after the due date. To avoid overdue fees please return items before the due date or renew online. If you are unable to return items during opening hours, there is an after-hours returns slot on the side of the library building, off the Bright Street library car park.

Overdue Fees and Charges 

Adult / Young Adult Membership 

1 - 27 days $1.00

28 - 56 days $2.00

57 - 90 days Account for Item

Administration on all overdue items $0.50

Lost/damaged material replacement cost + $5.00 administration cost per item (non-refundable)

 

Children's Membership 

1 - 27 days $0.50

28 - 56 days $1.00

57 - 90 days Account for item

Administration on all overdue items $0.50

Lost/damaged material replacement cost + $5.00 administration cost per item (non-refundable)

 

Overdue Procedure 

Email reminders are sent 2 days before the item/s due date and a reminder 2 weeks after the due date. If you would like to receive email reminders please ensure we have your current email address.

Items more than 28 days overdue are sent an overdue notice in the post. Please ensure that we have your current postal address.

  • Email - the reminder is sent 2 days before items are due

  • Email - the overdue reminder is sent 14 days after the due date

  • Post - 1st Overdue Notice sent 28 days overdue with 50c administration charge per item

  • Post - 2nd Overdue Notice sent 56 days overdue with replacement cost of item plus $5 administration charge per item

 

Payment Options 

In-Person 

In-person at the HB Williams Memorial Library by EFTPOS or cash.  You can pay either at the library service desk Pukarau or at any of our self-issue units.

Online Banking 

Gisborne District Council's account:

Bank: Westpac

Account: 03 0638 0502288 00

SWIFT code for overseas payment: WPACNZ2W

 

Put 'Library' as your Reference

Put your library card number as your Code

Put your name in the Particulars field

 

Lost or Damaged Items 

Lost Items 

Contact us to report a lost item. The replacement cost can be automatically added to your library membership.

If an item is found and returned in good condition within 6 months of payment, you will receive a refund of the replacement cost.

Damaged Items 

Items returned damaged will be charged replacement cost. Please contact us or notify staff at the point of return if you damage an item.

Items returned with missing parts e.g. CD or DVD. We will attempt to make contact regarding the missing item to ask for its return. If we are unable to contact you or the item isn't returned with 1 month, the replacement cost will be added to your library membership.

If an item is found and returned in good condition within 6 months of payment, you will receive a refund of the replacement cost.