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About » Lost Items and Payments

Lost Items and Payments

There is a 24 hour returns slot on the side of the library building, off the Bright Street library car park.

 

Overdue Procedure 

Email reminders are sent 2 days before the item/s due date and a reminder 2 weeks after the due date. If you would like to receive email reminders, please ensure we have your current email address.

  • Email - Courtesy reminder sent 2 days before items are due

  • Email - Overdue reminder sent 14 days after the due date

  • Post - Overdue Notification sent 28 days after the due date

  • Post - *Replacement cost invoice sent 56 days after the due date. This includes a $5 administration charge per item

        * Replacement cost dependent on cost of item

Payment Options / Bank Details

In-Person 

In-person at the HB Williams Memorial Library by EFTPOS or cash.  You can pay either at the library service desk Pukarau or at any of our self-issue units.

Online Banking 

Gisborne District Council's account:

Bank: Westpac

Account: 03 0638 0502288 00

SWIFT code for overseas payment: WPACNZ2W

 

Put 'Library' as your Reference

Put your library card number as your Code

Put your name in the Particulars field

 

Lost or Damaged Items

When the item is 57 - 90 days overdue, we will send an invoice. 

If an item is returned damaged, we will send an invoice.

Lost/damaged material *replacement cost + $5.00 administration cost per item (non-refundable). 

* Replacement cost dependent on cost of item

Lost Items 

Contact us to report a lost item. The replacement cost can be automatically added to your library membership.

If an item is found and returned in good condition within 6 months of payment, you will receive a refund of the replacement cost. 

Damaged Items 

Items returned damaged will be charged replacement cost. Please contact us or notify staff at the point of return if you damage an item.

Items returned with missing parts e.g. CD or DVD. We will attempt to make contact regarding the missing item to ask for its return. If we are unable to contact you or the item isn't returned within 1 month, the replacement cost will be added to your library membership.

If an item is found and returned in good condition within 6 months of payment, you will receive a refund of the replacement cost.